Shipping Costs

We offer free shipping to the following countries:

Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

The shipping costs for other countries depend on the weight of the shipment and are displayed at checkout.

Delivery Times

Order before 22:00 for the following delivery times:

• 1-2 days: Netherlands, Belgium
• 2-4 days: Austria, Denmark, France, Germany, Spain, Poland

For other countries, please allow 4 to 6 days for delivery.

100% Discreet Shipping

All orders are shipped in plain, unmarked packaging and can also be delivered to a pickup point.
Both the transaction and the shipment are 100% discreet.

 

Returns

Not satisfied with your order? No problem!
You can return your purchase free of charge within 30 days of receipt.
Simply email support@nappex.com, and we’ll send you the return form and instructions. Once we receive your return, your refund will be processed within 5 working days.

 

Question?

Our friendly customer service team is here to help!

Email: support@nappex.com
Phone: +31 (0)85-3031726 (Monday–Friday, 08:00–17:00)

Discreet delivery:

When you order from Nappex, we guarantee delivery directly to your specified address. If you are unavailable at the time of delivery, we will not leave the package with neighbors. Instead, you will receive a notification with instructions on where to pick up your package at a local collection point.

Discreet Packaging:

We prioritize your privacy. Nappex products are shipped in discreet, neutral packaging, with no reference to our webshop on the exterior. Instead, we use generic labels such as "Mail Order" or "Internet Order" on the address sticker. Delivery instructions ensure that the package is only handed directly to the recipient at the specified address.

Privacy on your bank statement:

The transaction with Nappex will appear discreetly on your bank or credit card statement. We use a neutral description such as "Online Order" to keep your purchase private.