Shipping & Return Policy

Shipping
Discreet Shipping: Both the transaction and shipment are 100% discreet.
All orders are shipped in a plain, unmarked box and can also be delivered to a pickup point.

Delivery Times:
Orders placed before 22:00 are shipped the same day.
Estimated delivery times:

  • Netherlands: 1 day
  • Belgium: 1–2 days
  • Germany: 3 days
  • France: 5 days
  • Worldwide: 10 days

Delivery Costs:

  • Netherlands: Free shipping
  • Belgium: Free shipping
  • France: Free shipping
  • Germany: Free shipping
  • Worldwide: Shipping costs vary by product

Returns
Not satisfied with your order? No problem! You can return your purchase for free within 30 days of receipt. Simply email support@nappex.com, and we’ll provide you with the return form and instructions.

Once we receive your return, the purchase amount will be refunded within 5 working days.

Support
If you have any questions about shipping or returns, our friendly customer service team is here to help!

Contact us: