Return Policy

At Nappex, we understand that sometimes it may be necessary to return a product. Therefore, we offer a straightforward and hassle-free return policy for all our customers.

If, for any reason, you are not satisfied with your purchase from Nappex, you can return the product within the specified period mentioned in our return policy. We accept returns for products that are in unused and undamaged condition and are returned in their original packaging.

To request a return, you can contact our customer service or use our online return portal on our website. Please make sure to include your order number and the reason for the return so that we can process your request quickly and efficiently.

At Nappex, we strive to process returns as swiftly as possible. Once we have received and inspected your returned product, we will proceed with a refund of the purchase amount or an exchange of the product, depending on your preference.

Please note that return shipping costs are the customer’s responsibility unless otherwise stated in our return policy. For more information on return shipping costs and procedures, please refer to the FAQs on our website.

At Nappex, we aim to provide a positive shopping experience, even in the case of a return. We value your trust in our brand and are always ready to assist with any questions or issues regarding your order.